Volunteer Retention 

This one-day course explores how to retain volunteers and reduce turnover which can be time consuming, and costly.  The course is primarily designed for those with responsibility for managing or co-ordinating volunteers.

Course Aims

  • Evaluate why an induction is good for the charity and the volunteer
  • View the induction as a critical part of the ‘onboarding’ process
  • Recognise why retaining volunteers is so important
  • Review why volunteers may be leaving your organisation

Course Objectives

  • Undertake an exercise, matching volunteer requirements to organisation expectations
  • Establish induction good practice
  • Identify common volunteer retention issues
  • Explore how to retain volunteers

Course Programme

  • Welcomes and housekeeping
  • Participant introductions
  • Definition of induction
  • What you currently do (different types of induction)
  • Matching volunteer & organisation requirements
  • Induction good practice
  • Volunteer Handbook / Induction Pack
  • Why people volunteer
  • Retention good practice
  • How to retain volunteers

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 45 minutes for lunch

This course is suitable for

  • In-house 'face to face' training
  • Online training 'Live' (using Zoom)
  • Webinar sessions
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Online training 'Live' (using Zoom)

Our Online training is adjusted to reflect distance working and includes an online etiquette to ensure a smoother learning experience for all participants.  Day courses will run as two half days to make it more manageable.  For details, see our Service Delivery page.   


Webinar (online seminar)*

Taking the main topics from our training day, allowing participants to focus on a specific area only.  Each session is delivered ‘live’ online using Zoom for approx 60 mins (plus Q&A).   For details, see our Service Delivery page.   


Webinar Topic

Matching your induction to the volunteer role

Participants will be encouraged to share their current practice to compare it with the variety of ways an induction can be delivered.  Inductions should be flexible and tailored to the role rather than using a one-size fits all approach.

Induction good practice

A good induction is an essential part of onboarding new volunteers.  It can often be make or break.  This webinar will identify good practice to help both parties get the most out of the experience and establish mutual expectations.

Volunteer retention

The journey of retaining volunteers starts from the very first moment they engage with you.  This Webinar reviews good practice and simple ways of retaining them both formal (organisational) and informal (your management).  

*Minimum number required for Webinar:   6 Participants
VOL 6a
VOL 3a

Course Fees

TYPE OF DELIVERY

HALF DAY
FULL DAY

PER PLACE

FACE TO FACE TRAINING
-
£700
-
ONLINE TRAINING (LIVE)
-
£700
-
WEBINAR SESSION
-
-
£35
Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 14 participants
Webinar costs include:  Attendance of the Webinar session only
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
Your training programme has changed the way we work with volunteers throughout our organisation and it's really working for us 

 - Chief Executive (Hospice)

Interesting and valuable approach, great tone to ensure importance is received and understood with clear and concise language plus good energy

          - Area Manager

It makes such a difference being trained by someone who is knowledgeable, interesting and enthusiastic

- Volunteer Manager

I thought Matthew was a brilliant trainer with full and informative knowledge of the course he was teaching.  Fab day and I learnt a lot about myself 

            - Course Participant

Able to bring knowledge and experience to discussions encouraging group engagement.  Covered lots of content.
 - Volunteer Mananger
Found it very useful and thought provoking.  Good to consider a range of challenges and demands on volunteer managers across the sector.

           - Volunteer Manager

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781
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