Assertiveness - Introduction

This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only.  The course allows participants to identify specific areas in life they would like to change.  At the end of the training, participants should not consider themselves as assertive, but they will leave with some tools and techniques to start their journey.  Some people find this training difficult as it challenges the areas they find hard to confront.

Course Aims

  • Improve interpersonal skills
  • Communicate more effectively with others 
  • Develop confidence and negotiation skills
  • Start using some simple assertiveness tools

Course Objectives

  • Define what Assertiveness is (the skills) and what it isn't
  • Explore what our 'rights' are and associated 'responsibilities'
  • Undertake a practical exercise on making and refusing a request
  • Identify the 4 classic behaviour types

Course Programme

  • Welcomes and Housekeeping
  • Participant Introductions 
  • Group Agreement
  • Hopes & Anxieties
  • Introduction To assertiveness
  • Basic Assertiveness Skills (Model)
  • Bill of Rights and Responsibilities (Framework)
  • Making a request - (introducing the skills)
  • Refusing requests
  • Classic Behaviour Types 

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15 pm) including breaks and 45 minutes for lunch

This course is suitable for

  • In-house 'face to face' training
  • On-line training 'Live' (using Zoom)
  • Webinar sessions
 

Webinar (on-line seminar)

Taking the main topics from our training day, allowing participants to focus on a specific area only.  Each session is delivered ‘live’ on-line using Zoom for approx 60 - 80 minutes (topic plus Q&A), dependent on participant interaction.  


Webinar  Topic

Developing a 'Volunteering Culture'

Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation (a person-centred approach) from the point of initial volunteer interest, to recruitment and ongoing management 

Legal status of volunteers

This Webinar identifies how volunteers fit into a charitable organisation from a legal perspective, what ‘Rights’ they have and how the Charity can reduce their potential risks of legal action by a volunteer

Managing common volunteer issues

This Webinar will initially discuss elements of good practice before identifying various common management issues (scenarios).  Participants are welcome raise issues of their own to find a management solution


Personal 2a
Personal 2b

Course Fees

Type of organisation
half day
full day
 
charitable/not for profit
-
£700
other organisations
-
£860
Cost includes:  
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.  
NB:  Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel.  Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
Very worthwhile and enriching course.  I'll definitely use the content to change certain elements of the way we work and to reinforce some of my future plans
            - Charity Manager
Came away from the training with such a positive experience.  I just hope I can implement what I have learnt into our organisation 
           - Charity Manager
 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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