Assertiveness - Introduction

This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only.  The course allows participants to identify specific areas in life they would like to change.  At the end of the training, participants should not consider themselves as assertive, but they will leave with some tools and techniques to start their journey.  Some people find this training difficult as it challenges the areas they find hard to confront.

Course Aims

  • Improve interpersonal skills
  • Communicate more effectively with others 
  • Develop confidence and negotiation skills
  • Start using some simple assertiveness tools

Course Objectives

  • Define what Assertiveness is (the skills) and what it isn't
  • Explore what our 'rights' are and associated 'responsibilities'
  • Undertake a practical exercise on making and refusing a request
  • Identify the 4 classic behaviour types

Course Programme

  • Welcomes and Housekeeping
  • Participant Introductions 
  • Group Agreement
  • Hopes & Anxieties
  • Introduction To assertiveness
  • Basic Assertiveness Skills (Model)
  • Bill of Rights and Responsibilities (Framework)
  • Making a request - (introducing the skills)
  • Refusing requests
  • Classic Behaviour Types 

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 40 minutes for lunch

This course is suitable for

  • In-house 'face to face' training
  • In-house online training ('Live' using Zoom)


Personal 2a
Personal 2b

Course Fees

Type of delivery
half day
full day
Per Place 
face to face training 
online training (live)
Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 14 participants
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
Very worthwhile and enriching course.  I'll definitely use the content to change certain elements of the way we work and to reinforce some of my future plans
            - Charity Manager
Came away from the training with such a positive experience.  I just hope I can implement what I have learnt into our organisation 
           - Charity Manager
 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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