Retail Safeguarding

This one-day course aims to raise awareness of safeguarding issues in a retail environment, highlighting an organisation’s responsibilities and duty of care to staff, volunteers and public, plus possible responses to an incident.  It is designed for managers, deputy managers, lead volunteers or anyone with responsibility in or for a retail environment.

Course Aims

  • Gain a general overview about abuse and it negative effects on people
  • Identify your organisation's responsibilities relating to abuse
  • Know what to do if abuse is discovered / suspected in your organsiation 

Course Objectives

  • Establish what safeguarding is and how it relates to you
  • Identify 6 types of abuse and what specific signs / symptoms to look for
  • Explore ways to help prevent abuse through various scenarios
  • Consider what action is needed should you discover or suspect abuse 

Course Programme

  • Welcomes and housekeeping
  • What is safeguarding
             Who is vulnerable?
             Why are you doing this training?
  • Video - What did you see
  • The 6 main types of abuse
             How people can be abused
             Signs & symptoms
  • Abuse - by whom
  • Scenarios
  • Relevant facts and statistics
  • What to do if you discover or suspect abuse  

Information for senior staff

We can also include an 'add on' session for clients who need information for senior staff re: How to reduce potential risks to your organisation (reporting, policies, procedures, recruiting, etc).  There is an additional charge of £80 for this to be added to the day (an extra 45 minutes is needed to include this element).

For Senior Managers ('add on session')

  • How to reduce potential risks   
              Organisation pathway / checklist
  • Who to contact - Reporting an incident
  • External support and guidance
  • When and how to go 'Public'

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15 pm) including breaks and 45 minutes for lunch.  An extra 45 minutes is required for those wanting to add the Senior Managers Session.



Shop 39 (cropped)
Shop 38 (2) (cropped)

Course Fees

Type of organisation
half day
full day
Senior Managers 
charitable/not for profit
other organisations
Cost includes:  
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.  
NB:  Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel.  Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
Good balance of trainer imparting knowledge and group discussion.  A lot of content covered in the time given

- Head of Retail

 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

It was really refreshing to have a trainer that understands our business

- Area Manager

Thank you for giving me the confidence to now go and do my job

- Shop Manager

Thank you so much - the day just flew by.  Good pace and excellent use of humour 

- Shop Manager

The trainer was very engaging, good use of humour, a people person and loads of energy throughout the day

- Course participant

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

Back To Top