Retail Safeguarding

This one-day course aims to raise awareness of safeguarding issues in a retail environment, highlighting an organisation’s responsibilities and duty of care to staff, volunteers and public, plus possible responses to an incident.  It is designed for managers, deputy managers, lead volunteers or anyone with responsibility in or for a retail environment.

Course Aims

  • Gain a general overview of abuse and it negative effects on people
  • Identify your organisation's responsibilities relating to abuse
  • Know what to do if abuse is discovered / suspected in your organisation 

Course Objectives

  • Establish what safeguarding is and how it relates to you
  • Identify 6 types of abuse and what specific signs / symptoms to look for
  • Review a number of safeguarding scenarios
  • Consider what action is needed should you discover or suspect abuse 

Course Programme

  • Welcomes and housekeeping
  • What is safeguarding
             Who is vulnerable?
             Why are you doing this training?
  • Video - What did you see
  • The 6 main types of abuse
             How people can be abused
             Signs & symptoms
  • Abuse - by whom
  • Scenarios
  • Relevant facts and statistics
  • Why abuse might not be reported
  • What to do if you discover or suspect abuse 

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15pm) 
Including breaks and 45 minutes for lunch

This course is suitable for

  • In-house 'face to face' training
  • Online training 'Live' (using Zoom)
  • Open Courses (Using  Zoom)

Online training 'Live' (using Zoom)

Our Online training is adjusted to reflect distance working and includes an online etiquette to ensure a smoother learning experience for all participants.   Day courses can also be run as two half days if you prefer.  For details, see our Service Delivery page.  

Open Course (using Zoom)

Where you can book an individual place on one of our courses along with other organisations.  For details, see our Open Courses page.

Shop 38 (2) (cropped)
Open Courses button

Course Fees


half day
full day


open course
Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 14 participants
Webinar costs include:  Attendance of the Webinar session only
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
Good balance of trainer imparting knowledge and group discussion.  A lot of content covered in the time given

- Head of Retail

 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

It was really refreshing to have a trainer that understands our business

- Area Manager

Thank you for giving me the confidence to now go and do my job

- Shop Manager

Thank you so much - the day just flew by.  Good pace and excellent use of humour 

- Shop Manager

The trainer was very engaging, good use of humour, a people person and loads of energy throughout the day

- Course participant

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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