In-house face to Face Training


We believe face to face training to be the gold standard in delivery, due to the benefits it offers participants over other forms of training re: learning and personal development.  The skill of the trainer, especially in mixed ability groups is not just in delivering the material, but also in rapport building, interpersonal skills and intuition, allowing attendees to learn and grow together by creating a relaxed yet focused session.  

We do this by involving everyone, but in particular by:
a) drawing out the quiet ones
b) encouraging those who don't like speaking in public
c) enthusing those who don't want to be on the training
d) tempering those who are over exuberant or dominant
e) dealing quickly with any politics or undercurrent

We prefer a 'stand and deliver' method of training backed up with high quality training packs and participant interaction (seeing Powerpoint as another learning tool rather than a reliance).  Courses can be tailored to include 'in-house' messages and  culture, linking to your organisation's policies and procedures.   It is our policy not to issue training packs for non-attendees or issue certificates to participants who arrive significantly late and / or leave early.

Venue & Refreshments
We are happy to deliver training at your premises or hired venue.  We find Boardroom or Cabaret style seating at tables works best, but we can adapt to suit any venue.  The client is responsible for providing refreshments at the training and ensuring premises and equipment they provide, complies with all relevant health and safety requirements.

Travel & Accommodation
We charge travel costs over 80 miles (preferring to use public transport).  Where necessary, we travel the day before the training staying in 'reasonable quality' accommodation (subject to availability and local conditions) to ensure arrival at the venue in time to deliver the training.

Covid-19 Adjustments

We are monitoring the situation daily and will comply with Government recommendations applicable at the time.  In planning for post-lockdown delivery, we are happy to comply with all reasonable requests by clients to help keep everyone safe.  

This could include:

  • Participants allowed to enter and leave the training room one at a time (only)
  • Hand sanitizer to be used by all participants entering the training room
  • Hand sanitizer and tissues being readily available for participants throughout the training
  • Doors fixed open to stop unnecessary touching of door handle (where possible re: fire regulations)
  • Seating laid out at a safe distance apart
  • Participants bringing their own refreshments
  • Small group work being replaced with large group discussion
  • Allowing extra time for comfort breaks (staggered use) 
  • Trainer setting an agreed way of working together for the day
  • Trainer to wear plastic gloves prior to distributing training packs and handouts
  • Training packs and handouts left on participant's table prior to their arrival
  • The trainer keeping a reasonable distance from participants throughout the day (not circulating)
Our current training packs are issued in plastic folders which can be easily wiped clean at any time



On-line 'live' Training (using Zoom) 

Most of our courses can be delivered On-line ‘Live’ (but not all).  Although there are numerous benefits to clients in delivering training this way, there are potential draw backs which can hinder matters, therefore, we set certain protocols and etiquette for both parties to follow.   

Our On-line training delivery will be adjusted to reflect distance working and our Day courses will run as two half days to make it more manageable.  Break time will e slightly longer (20 mins).  There will be a greater use of Powerpoint (compared to our Face to Face training) as it greatly assists learning in this medium.  Courses can be tailored to include your 'in-house' messages and culture, linking to your policies and procedures, subject to discussion.   

Client Protocol

  • To supply participant list with contact details (name, email address) at least 3 days prior to the training
  • Changes to participant list will only be accepted up to 60 minutes prior to the training, as long as the participant has access to a course training pack (they will not be accepted otherwise)
  • Participants must sign in with their own name for identification purposes
  • Client to ensure that participants understand the etiquette for On-line training, as below
To ensure a smooth running of the training delivery for all concerned: 
   1.   Refrain from external interruptions during training 
   2.   Turn mobile phones to silent and refrain from using them until break times (except in emergencies)
   3.   Attend with paper, pen or electronic device to engage with course activities
   4.   Refrain from making refreshments or taking comfort breaks until allotted break times
   5.   Keep to times set by trainer (break and lunch times)
   6.   Use the ‘raised hand’ option to ask a question
   7.   Refrain from using the ‘share screen’ option unless agreed with the trainer
   8.   Text or email trainer if participant will be late / can’t gain access to the course
   9.   A professional level of courtesy and interaction is expected
 10.  Respect confidentiality and what is known as Chatham House Rule


Our Protocol

  • GDPR compliance will be assumed by us for all contact details provided by client
  • Send out hard copy training packs to clients in advance for them to disseminate to participants
  • Send out an invitation email to all participants with joining instructions
  • Go through On-line etiquette at the beginning of each training course
  • Not normally record training sessions
  • Notify participants if we intend to record any part of the training
  • Send training certificates to the client after the training
  • Notify the client of any non attendance or issues from the training
It is our policy not to:
  • Send out electronic copies of our training material
  • Tolerate rudeness, bad behaviour or ‘attitude’ (we reserve the right to exclude participants)
  • Issue training certificates for those who attend significantly late and / or leave early


Webinars (On-line seminar) 

Taking the main topics from our training courses, allowing participants to focus on specific areas for learning only.  Each session is delivered ‘live’ on-line using Zoom for approx 60 - 80 minutes (topic plus Q&A).  The cost of the webinar is for attendance only and does not include training packs, certificates or materials.  

Webinars may be booked / run:
  • In-house' by a charity / Voluntary group etc
  • Externally  through a support organisation I.e. CVS or Voluntary Action
  • By Plumridge Training

In-house Option
Organisation pre: books a number of places for it's staff /  volunteers with us and agrees to: 
  • Pay for the pre: booked places whether they are used on the agreed date or not
  • If a booked place isn't used by a participant, an alternative will not be offered
  • Supply participant list & contact details (name, email address) at least 3 days prior to webinar
  • Participant changes may only be accepted by email notification, up to 60 minutes prior to the webinar (not guaranteed) 
  • Where a participant change has been agreed, individuals concerned will be notified by email
  • Notify all participants to sign in with their own name for identification purposes

External (Support Organisation) option
Our preferred method of operating through Support Organisations would be through Eventbrite (operated by us ) for booking places and receiving payment.  This reduces administration for all concerned and is an effective and simple booking system.  Individual bookings would be on the following basis:
  • Payment is charged at the point of booking  (No payment = no booking)
  • Payment is non refundable
  • If a booked place isn't used by a participant, an alternative will not be offered
  • Participant changes may be accepted up to 24 hours prior to webinar (not guaranteed)
  • Where a participant change has been agreed, individuals concerned will be notified by email
  • Participants must sign in with their own name for identification purposes

Plumridge Training option
We may advertise our own webinar event which will be operated through Eventbrite.  Individual bookings would be on the following basis:
  • Payment is charged at the point of booking  (No payment = no booking)
  • Payment is non refundable
  • If a booked place isn't used by a participant, an alternative will not be offered
  • Participant changes may be accepted up to 24 hours prior to webinar (not guaranteed)
  • Where a participant change has been agreed, individuals concerned will be notified by email
  • Participants must sign in with their own name for identification purposes



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