Personal 8b (cropped)

DELIVERY OF SERVICES

Our work can be delivered in a variety of ways  offering a flexible approach to our clients.  

Delivery can be:  
In-house face to face,  On-line 'live', 
by Webinar, Presentation or Speech.
Consultancy work is on a case by case basis

In-house face to Face Training


We believe face to face training to be the gold standard in delivery, due to the benefits it offers participants over other forms of training re: learning and personal development.  The skill of the trainer, especially in mixed ability groups is not just in delivering the material, but also in rapport building, interpersonal skills and intuition, allowing attendees to learn and grow together by creating a relaxed yet focused session.  

We do this by involving everyone, but in particular by:
a) drawing out the quiet ones
b) encouraging those who don't like speaking in public
c) enthusing those who don't want to be on the training
d) tempering those who are over exuberant or dominant
e) dealing quickly with any politics or undercurrent

We prefer a 'stand and deliver' method of training backed up with high quality training packs and participant interaction (seeing Powerpoint as another learning tool rather than a reliance).  Courses can be tailored to include 'in-house' messages and  culture, linking to your organisation's policies and procedures.   It is our policy not to issue training packs for non-attendees or issue certificates to participants who arrive significantly late and / or leave early.

Venue & Refreshments
We are happy to deliver training at your premises or hired venue.  We find Boardroom or Cabaret style seating at tables works best, but we can adapt to suit any venue.  The client is responsible for providing refreshments at the training and ensuring premises and equipment they provide, complies with all relevant health and safety requirements.

Travel & Accommodation
We charge travel costs over 80 miles (preferring to use public transport).  Where necessary, we travel the day before the training staying in 'reasonable quality' accommodation (subject to availability and local conditions) to ensure arrival at the venue in time to deliver the training.

Covid-19 Adjustments

We are monitoring the situation daily and will comply with Government recommendations applicable at the time.  Your organisation should notify us at least 24 hours in advance of the training, advising if you have any symptoms of Covid-19 on-site, or not.  In planning for post-lockdown delivery, we are happy to comply with all reasonable requests.  

Clients measures to keep everyone safe could include: 

  • Equipment & furniture in the training room being cleaned prior to the session
  • Hand sanitizers, wipes & appropriate PPE available for participants and trainer throughout the training
  • Hazardous waste receptacles to be available in the training room
  • Participants displaying signs of a respiratory infection / pyrexia being removed from the training
  • Participants adhering to respiratory hygiene/cough etiquette
  • Participants allowed to enter and leave the training room one at a time (only)
  • Hand sanitizer to be used by all participants entering the training room
  • Doors fixed open to stop unnecessary touching of door handles (where possible re: fire regulations)
  • Seating laid out at a safe distance apart
  • Participants bringing their own refreshments
  • Small group work being replaced with large group discussion
  • Allowing extra time for comfort breaks (staggered use) 
  • Trainer setting an agreed way of working together for the day
  • Trainer to wear plastic gloves prior to distributing training packs and handouts
  • Training packs and handouts left on participant's table prior to their arrival
  • The trainer keeping a reasonable distance from participants throughout the day (not circulating)
Our current training packs are issued in plastic folders which can be easily wiped clean at any time



Online 'live' Training (using Zoom) 

Most of our courses can be delivered Online ‘Live’ (but not all).  Although there are numerous benefits to clients in delivering training this way, there are potential draw backs which can hinder matters, therefore, we set certain protocols and etiquette for both parties to follow.   

Our Online training delivery will be adjusted to reflect distance working and our Day courses will run as two half days to make it more manageable.  Break time will be slightly longer (20 mins).  There will be a greater use of Powerpoint (compared to our Face to Face training) as it greatly assists learning in this medium.  Courses can be tailored to include your 'in-house' messages and culture, linking to your policies and procedures, subject to discussion.   


Client Protocol

  • To supply a participant list to trainer in advance of the training
  • Client to forward Zoom invitation to participants 
  • Changes to participant list will only be accepted up to 60 minutes prior to the training, if the new participant has access to a course training pack (they will not be accepted otherwise)
  • Participants must sign in with their own name for identification purposes
  • Participants should 'log on' and be ready at least 5 minutes prior to the start of the training 
  • Client to ensure that participants receive and understand the etiquette for Online training, as listed below
  • If internet connection is lost, participants should wait a few minutes before trying to reconnect
On-line Etiquette:                                                                                                                    
To ensure a smooth running of the training delivery for all concerned: 
  •    1.   Refrain from external interruptions during training 
  •    2.   Turn mobile phones to silent /refrain from using them until break times (except in emergencies)
  •    3.   Attend with paper, pen or electronic device to engage with course activities
  •    4.   Refrain from making refreshments or taking comfort breaks until allotted break times
  •    5.   Keep to times set by trainer (break times)
  •    6.   Use the ‘raised hand’ option to ask a question (do not use the reaction button)
  •    7.   A professional level of courtesy and interaction is expected
  •    8.   Respect confidentiality and what is known as Chatham House Rule


Our Protocol

  • GDPR compliance re: participant contact details etc, will be assumed by us for any details provided to us by the client 
  • Hard copy training packs will be sent out to clients in advance for them to disseminate to participants
  • Zoom invitation and passcode will be sent by email to client to forward to participants
  • The trainer will go through Online etiquette at the beginning of each course
  • Training sessions will not normally be recorded
  • Participants will be notified if we intend to record any part of the training
  • Certificates will be sent to the client after the training
  • The trainer will notify the client of any non-attendance or issues arising from the training
  • If internet connection is lost and cannot easily be regained, then we will abandon the training and reschedule with the client
It is our policy not to:
  • Send out electronic copies of our training material
  • Tolerate rudeness, bad behaviour or ‘attitude’ (we reserve the right to exclude participants)
  • Issue training certificates for those who attend significantly late and / or leave early


Webinars (Online seminar) 

Taking the main topics from our training courses, allowing participants to focus on specific areas for learning only.  Each session is delivered online using Zoom for approx 60 minutes (plus Q&A).  The cost of the webinar is for attendance only and does not include training packs, certificates or materials.  

Webinars may be booked / run:
  • In-house' by a charity / Voluntary group etc
  • Externally  through a support organisation I.e. CVS or Voluntary Action
  • By us direct (Plumridge Training)

In-house Option
Organisation pre: books a number of places for it's staff /  volunteers with us and agrees to the following: 
  • Pay for the pre: booked places whether they are used on the agreed date or not
  • Booked places unused will be considered as 'spent' (alternative dates will not be offered)
  • Zoom invitation and passcode will be sent by email to client to forward to participants
  • Participant changes may only be accepted (by email notification) up to 60 minutes prior to the webinar (not guaranteed) 
  • Participants will be notified to sign in with their own name for identification purposes
  • Participants should 'log on' and be ready at least 5 minutes prior to the start of the training

External (Support Organisation) option
Our preferred method of operating through Support Organisations would be through Eventbrite (managed by us ) for booking places and receiving payment.  This reduces administration for all concerned and is an effective and simple booking system.  Individual bookings would be on the following basis:
  • Payment is charged at the point of booking  (No payment = no booking)
  • Payment is non refundable
  • If a booked place isn't used by a participant, an alternative will not be offered
  • Participant changes may be accepted up to 24 hours prior to webinar (not guaranteed)
  • Where a participant change has been agreed by us, we will contact the individuals concerned  by email with joining instructions
  • Participants must sign in with their own name for identification purposes
  • Participants should 'log on' and be ready at least 5 minutes prior to the start of the training

Plumridge Training option
We may advertise our own webinar event which will be operated through Eventbrite.  Individual bookings would be on the following basis:
  • Payment is charged at the point of booking  (No payment = no booking)
  • Payment is non refundable
  • If a booked place isn't used by a participant, an alternative will not be offered
  • Participant changes may be accepted up to 24 hours prior to webinar (not guaranteed)
  • Where a participant change has been agreed by us, we will contact the individuals concerned  by email with joining instructions
  • Participants must sign in with their own name for identification purposes
  • Participants should 'log on' and be ready at least 5 minutes prior to the start of the training

Back To Top