Managing Shop Volunteers

This one-day course explores how to manage shop volunteers and associated issues within a trading environment, which can be time consuming, and costly.  It is designed to cover key elements of volunteer management (including retention) and is for those who manage, supervise or co-ordinate volunteers.

Course Aims

  • Establish key principles of volunteer management 
  • Identify good practice
  • Recognise the benefits and difficulties associated with shop volunteers
  • Value and reward your volunteers

Course Objectives

  • Demonstrate the concept of the 'Volunteering Culture' (person centred approach) and its key use as a method of recruiting appropriate volunteers 
  • Examine the status of volunteers and ways of reducing associated risks
  • Discuss ways to manage common issues with shop volunteers (including personal & professional boundaries)
  • Consider why people volunteer and why they don't (establish simple ways to retain them)

Course Programme

  • Welcomes and housekeeping
  • Participant introductions
  • Volunteer Culture
  • Volunteer status
  • Pro's & Con's of shop volunteers
  • Personal & professional boundaries
  • Support and supervision
  • Managing problems 
  • Management - good practice 
  • Suspension of volunteers 
  • Volunteer retention

Course Duration

Up to 6.25 hours (i.e. 10am to 4:15 pm) including breaks and 45 minutes for lunch
RETAIL_2a
Retail 2b

Course Fees

Type of organisation
half day
full day
 
charitable/not for profit
-
£680
other organisations
-
£840
Cost includes:  
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.  
NB:  Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel.  Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
Thank you for giving me the confidence to now go and do my job

- Shop Manager

 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail, (National Charity) 

The trainer was very engaging, good use of humour, a people person and loads of energy throughout the day

- Course participant

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries or potential bookings, do please call us: 07866 284781

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