Managing Shop Volunteers

This one-day course explores how to manage shop volunteers and associated issues within a trading environment, which can be time consuming, and costly.  It is designed to cover key elements of volunteer management (including retention) and is for those who manage, supervise or co-ordinate volunteers.

Course Aims

  • Establish key principles of volunteer management 
  • Identify good practice
  • Recognise the benefits and difficulties associated with shop volunteers
  • Value and reward your volunteers

Course Objectives

  • Demonstrate the concept of the 'Volunteering Culture' (person centred approach) and its key use as a method of recruiting appropriate volunteers 
  • Examine the status of volunteers and ways of reducing associated risks
  • Discuss ways to manage common issues with shop volunteers (including personal & professional boundaries)
  • Consider why people volunteer and why they don't (establish simple ways to retain them)

Course Programme

  • Welcomes and housekeeping
  • Participant introductions
  • Volunteer Culture
  • Volunteer status
  • Pro's & Con's of shop volunteers
  • Personal & professional boundaries
  • Support and supervision
  • Managing problems 
  • Management - good practice 
  • Suspension of volunteers 
  • Volunteer retention

Course Duration
Up to 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 45 minutes for lunch

 

This course is suitable for

  • In-house 'face to face' training
  • Online training 'Live' (using Zoom)
  • Webinar sessions
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Online training 'Live' (using Zoom)

Our Online training is adjusted to reflect distance working and includes an online etiquette to ensure a smoother learning experience for all participants.  Day courses will run as two half days to make it more manageable.  For details, see our Service Delivery page.   


Webinar (online seminar)*

Taking the main topics from our training day, allowing participants to focus on a specific area only.  Each session is delivered ‘live’ online using Zoom for approx 60 mins (plus Q&A).   For details, see our Service Delivery page.   


Webinar Topic

Developing a 'Volunteering Culture'

Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation (a person centred approach) from the point of initial volunteer interest, to recruitment and ongoing management.

Legal status of volunteers

We will demonstrate how volunteers fit into your organisation from a legal perspective, emphasizing what ‘Rights’ they have and how the Charity can reduce potential risks of legal action by a volunteer.

Managing common volunteer issues

This Webinar will initially discuss elements of good practice before identifying various common management issues (scenarios).  Participants are welcome to raise issues of their own to find a management solution.

*Minimum number required for Webinar:   6 Participants

RETAIL_2a
Retail 2b

Course Fees

TYPE OF DELIVERY

half day
full day
PER PLACE 
FACE TO FACE TRAINING
-
£700
-
ONLINE TRAINING (LIVE)
-
£700
-
WEBINAR SESSION
-
-
£35
Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 16 participants
Webinar costs include:  Attendance of the Webinar session only
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
Good balance of trainer imparting knowledge and group discussion.  A lot of content covered in the time given

- Head of Retail

 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

It was really refreshing to have a trainer that understands our business

- Area Manager

I recently attending a Retail Volunteer training day in Birmingham.  By far one of the best training days I have been to ??" fantastic!.

           - Volunteer Co-Ordinator

Thank you for giving me the confidence to now go and do my job

- Shop Manager

Thank you so much - the day just flew by.  Good pace and excellent use of humour 

- Shop Manager

The trainer was very engaging, good use of humour, a people person and loads of energy throughout the day

- Course participant

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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