Managing Shop Volunteers
This one-day course explores how to manage shop volunteers and associated issues within a trading environment, which can be time consuming, and costly. It is designed to cover key elements of volunteer management (including retention) and is for those who manage, supervise or co-ordinate volunteers.
Course Aims
- Establish key principles of volunteer management
- Identify good practice
- Recognise the benefits and difficulties associated with shop volunteers
- Value and reward your volunteers
Course Objectives
- Demonstrate the concept of the 'Volunteering Culture' (person centred approach) and its key use as a method of recruiting appropriate volunteers
- Examine the status of volunteers and ways of reducing associated risks
- Discuss ways to manage common issues with shop volunteers (including personal & professional boundaries)
- Consider why people volunteer and why they don't (establish simple ways to retain them)
Course Programme
- Welcomes and housekeeping
- Participant introductions
- Volunteer Culture
- Volunteer status
- Pro's & Con's of shop volunteers
- Personal & professional boundaries
- Support and supervision
- Managing problems
- Management - good practice
- Suspension of volunteers
- Volunteer retention
Course Duration
Up to 6.25 hours (i.e. 10am to 4:15 pm) including breaks and 45 minutes for lunch
Course Fees
Type of organisation
half day
full day
charitable/not for profit
-
£700
other organisations
-
£860
Cost includes:
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.
NB: Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel. Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
