Our courses are designed for groups of mixed ability and variable subject knowledge. We help participants build knowledge and confidence by emphasising good practice, using group activities, exercises and discussion backed up with high-quality course materials
Matthew Plumridge has worked in the not-for-profit and charitable sector for over 25 years from volunteer co-ordinator to project manager and Board member working with small, medium and large UK and international charities. He is a former Trustee of Volunteering England, Disability Initiative, Toc H and Positive Action (an HIV Charity).
He trained to become a trainer in 2002 which led on to him setting up his own specialist training business in 2007, delivering courses across the UK.
Malcolm Kodia has worked in a training environment for over 25 years across a diverse range of sectors including Charities, Retailing , Defence, Banking, etc. He is a member of the Chartered Management Institute (CMI) and an Internal Verifier for City and Guilds training programmes (Further Education). He has also worked with autistic young adults and Charities for the Elderly.
This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only. The course allows participants to identify specific areas in life they would like to change. At the end of the training, participants should not consider themselves as assertive, but they will leave with some tools and techniques to start their journey. Some people find this training difficult as it challenges the areas they find hard to confront.
This 3 day course is practice based and spread over a number of weeks (allowing participants to identify specific areas in life they would like to change and then trying out assertive tools and techniques to effect that change). Some people find this training difficult as it challenges the areas they find hard to confront where others find it life changing.
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
This one-day course is designed as an introduction to mental health to enable participants to understand and recognise common issues and their effects in the workplace. It is designed for management, staff or volunteers, as it demonstrates how to promote a better understanding for a healthy, non-discriminatory working environment, alleviating unnecessary related stress for all concerned.
While mental health problems are common, most are mild, tend to be short-term and are normally treated successfully. Mental health is about how we think, feel and behave. Anxiety and depression are the most common. These are often a reaction to a difficult life event, such as bereavement, but they can also be caused by work-related issues.
This one-day course explores key elements of how to deal with difficult people and situations in the work place. It explores how to manage tricky situations with 'customers', colleagues and volunteers with practical tips and tools.