PERSONAL DEVELOPMENT
Our courses are designed for groups of mixed ability and variable subject knowledge. We help participants build knowledge and confidence by emphasising good practice, using group activities, exercises and discussion backed up with high-quality course materials
Our Trainers:
Matthew Plumridge has worked in the Not-for-Profit and Charitable sector for over 25 years working with small, medium and large UK and International Charities. He qualified as a trainer in 2002 delivering various health promotion courses including assertiveness (as part of a team) to 22,000 men on behalf of a London based health charity. He established his own specialist training business in 2007, supporting over 450 organisations across the UK, Jersey, Isle of Man, Denmark and France.
Malcolm Kodia is a member of the Chartered Management Institute (CMI) and an Internal Verifier for City and Guilds training programmes (Further Education). He has worked as a trainer in a variety of sectors including Charities, Retailing, Defence, Banking, etc. Additionally, he has worked with autistic young adults and Charities for the Elderly.
We offer:
- In-house 'face to face' training
- In-house online training ('Live' using Zoom)
- Open Courses ('Live' using Zoom) to book an individual place. See our Online Shop for details
Current Prospectus
Assertiveness Introduction (1 Day)
This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only. The course allows participants to identify specific areas in life they would like to change. At the end of the training, participants should not consider themselves as assertive, but they will leave with some tools and techniques to start their journey. Some people find this training difficult as it challenges the areas they find hard to confront.
Assertiveness (3 Day)
This 3 day course is practice based and spread over a number of weeks (allowing participants to identify specific areas in life they would like to change and then trying out assertive tools and techniques to effect that change). Some people find this training difficult as it challenges the areas they find hard to confront where others find it life changing.
Communication (Delivering the Mission)
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Customer Service
This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
