The following are the Terms & Conditions that apply to the provision of training services ("the Services") by M J Plumridge Training & Facilitation ("we" or "us"). By placing a booking with us, you (“you” or “your participants”) confirm your acceptance of these Terms & Conditions, which will apply notwithstanding any other terms that you may specify.  

The Services shall be those agreed at the time of your booking (course booked) and will extend to general information and training on this subject. We aim to cover as much content as reasonably practicable in the time that you have booked but it should not be expected to be exhaustive. Please ensure that you are punctual and able to stay for the whole period of the training. For those who are not, we may not be able to issue the relevant Certificate of Attendance for that course. Certificates of attendance will be dispatched as soon as possible after the training.   

Connectivity

It is your responsibility to ensure you have adequate I.T equipment and broadband connection to undertake online training. If you lose internet connection or your internet keeps ‘dropping out’, we will reschedule you to a similar course on another date, subject to availability.  If we lose internet connection and cannot re-establish course delivery within a reasonable time period, then we will abandon the training and offer you an alternative training date or full refund.    

We may create our own training materials or use other source materials. In either case, you are not entitled to reproduce, reuse or disseminate such training materials without prior written consent from us. To the extent created by us, copyright and all other intellectual property rights in the training materials are the property of M J Plumridge Training & Facilitation.

You should sign in with your own name for identification purposes and present a professional level of courtesy and interaction.  We will not tolerate rudeness, bad behaviour or ‘attitude’ and reserve the right to exclude participants or not issue certificates to those who attend significantly late, leave early or breach our online etiquette.

The Charges must be paid in full at the time of booking.  Each course will be closed 7 days before the course date to allow enough time to send out training packs.   It is our policy not to send out electronic copies of our training material.  We set a maximum of 14 attendees per session to ensure better learning outcomes (we reserve the right to increase this number where necessary).

If you cancel your booking:

1. 22 days or more in advance, then 25% of the fee will be charged

2. 15 to 21 days in advance, 50% of the fee will be charged

3. 14 days or less in advance, then 100% of the fee will be charged

If you need to reschedule your booking, then contact us as soon as possible.  Any rescheduling is subject to our agreement and course availability.   Where this is possible, we will hold your original payment towards the replacement date subject to an additional payment of 25% as an alteration fee. We will advise you how to make this payment.  If the alteration fee is not paid prior to the rescheduled date, or there is not an alternative course place available, we will treat your original booking as a cancellation and therefore our refund policy will apply.

We confirm that we have £2 million professional liability insurance cover. Our liabilities in relation to the Services, howsoever arising (other than in respect of personal injury), shall not at any time exceed the amount of the Charges paid by you for those Services.

These Terms & Conditions set out our entire responsibility in relation to the Services. All warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Under no circumstances shall we be liable for any consequential loss or damage (whether for loss of profit, loss of goodwill, emotional distress or otherwise) resulting from the provision of the Services. No waiver by us of any of these Terms & Conditions shall be considered. These Terms & Conditions are not intended for the benefit of any third parties and the provisions of the Contracts (Rights of Third Parties) Act are hereby excluded. These Terms & Conditions shall be governed and construed in accordance with English law and the Courts of England and Wales shall have exclusive jurisdiction in relation thereto.