Communication (Delivering the Mission)
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Course Aims
- Define what communication is
- Determine the importance of good communication for you and your organisation
- Recognise the potential impact of bad communication
Course Objectives
- Establish how you and your organisation communicates (many different forms)
- Identify who your customers are
- Experience a team working exercise
- Consider how you may make a positive or negative impression
Course Programme
- Introductions and housekeeping
- Course environment code
- What is communication? (Customer Service)
Definition
How we communicate
Terminology (inclusive language) - Mission & Values
- Who are your customers?
- Staff & Volunteer Roles
- Team working
- Personal Impact (positive pulling together)
- Positive / Negative Impact
Course Duration
Up to 6.25 hours (i.e. 10am to 4:15 pm)Including breaks and 40 minutes for lunch
Up to 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 40 minutes for lunch
This course is suitable for
- In-house 'face to face' training only
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- In-house 'face to face' training only
Course Fees
Type of delivery
half day
full day
per place
face to face training
-
£750
-
Training costs include:
Course delivery, training materials, handouts, evaluations and certificates up to 14 participants
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel. Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
