Volunteer Management

This one-day course explores how to manage and reduce turnover of volunteers which can be time consuming, and costly.  The course is primarily designed for those with responsibility for managing or co-ordinating volunteers.

Course Aims

  • Establish key principles of volunteer management 
  • Identify good practice 
  • Increase motivation and loyalty
  • Value and reward your volunteers

Course Objectives

  • Demonstrate the concept of the 'Volunteering Culture' (person centred approach) 
  • Examine the status of volunteers and ways of reducing associated risks
  • Discuss ways to manage common issues with volunteers (including personal & professional boundaries)
  • Consider why people volunteer and why they don't (establish simple ways to retain them)

Course Programme

  • Welcomes and housekeeping
  • Participant introductions
  • Volunteering culture
  • Volunteer status
  • Pro's & con's of volunteers
  • Personal & professional boundaries
  • Support and supervision
  • Managing problems
  • Management - good practice
  • Suspension of volunteers
  • Volunteer retention 

Course Duration
Up to 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 40 minutes for lunch

 

This course is suitable for

  • In-house 'face to face' training
  • On-line training 'Live' (using Zoom)
  • Webinar sessions
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On-line training 'Live' (using Zoom)

Our On-line training is adjusted to reflect distance working and includes an on-line etiquette to ensure a smoother learning experience for all participants.  Day courses will run as two half days to make it more manageable.  For further details, see our Service Delivery page.   


Webinar (on-line seminar)*

Taking the main topics from our training day, allowing participants to focus on a specific area only.  Each session is delivered ‘live’ on-line using Zoom for approx 60 - 80 minutes (topic plus Q&A).   For further details, see our Service Delivery page.   


Webinar Topic

Developing a 'Volunteering Culture'

Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation (a person centred approach) from the point of initial volunteer interest, to recruitment and ongoing management.

Legal status of volunteers

We will demonstrate how volunteers fit into your organisation from a legal perspective, emphasizing what ‘Rights’ they have and how the Charity can reduce potential risks of legal action by a volunteer.

Managing common volunteer issues

This Webinar will initially discuss elements of good practice before identifying various common management issues (scenarios).  Participants are welcome to raise issues of their own to find a management solution.

*Minimum number required for Webinar:   6 Participants
VOL 2a
VOL 5a

Course Fees

Type of DELIVERY
half day
full day
per place
Face to face training
-
£700
-
on-line training (Live)
-
£700
-
Webinar session
-
-

£35
Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 16 participants
Webinar costs include:  Attendance of the Webinar session only
Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
Your training programme has changed the way we work with volunteers throughout our organisation and it's really working for us 

 - Chief Executive (Hospice)

Interesting and valuable approach, great tone to ensure importance is received and understood with clear and concise language plus good energy

          - Area Manager

It makes such a difference being trained by someone who is knowledgeable, interesting and enthusiastic

- Volunteer Manager

I thought Matthew was a brilliant trainer with full and informative knowledge of the course he was teaching.  Fab day and I learnt a lot about myself 

            - Course Participant

Able to bring knowledge and experience to discussions encouraging group engagement.  Covered lots of content.
 - Volunteer Mananger
Found it very useful and thought provoking.  Good to consider a range of challenges and demands on volunteer managers across the sector.

           - Volunteer Manager

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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