This 3 day course is practice based and spread over a number of weeks (allowing participants to identify specific areas in life they would like to change and then trying out assertive tools and techniques to effect that change).  Some people find this training difficult as it challenges the areas they find hard to confront where others find it life changing.

Course Aims

  • Improve interpersonal skills
  • Communicate more effectively with others 
  • Develop confidence and negotiation skills
  • Start applying simple assertiveness tools in everyday life

Day 1 - Training

Course Objectives

  • Define what Assertiveness is (the skills) and what it isn't
  • Explore what our 'rights' are and associated 'responsibilities'
  • Undertake a practical exercise on making and refusing a request
  • Identify the 4 classic behaviour types

Course Programme

  • Welcomes and Housekeeping
  • Participant Introductions 
  • Group Agreement
  • Hopes & Anxieties
  • Introduction To assertiveness
  • Basic Assertiveness Skills (Model)
  • Bill of Rights and Responsibilities (Framework)
  • Making a request - (introducing the skills)
  • Refusing requests
  • Classic Behaviour Types 

Day 2 - Training

(Delivered about 3-4 weeks after Day 1)
Day 2 is designed to build on learning from Day 1 and any subsequent individual practice.  Participants should by now have identified specific areas in their lives they would like to change bringing those examples in to the small group practice sessions, trying out various assertive tools and techniques in a safe environment, to effect longer term change.     

Course Objectives

  • Discover how to manage thoughts and feelings
  • Explore the importance of body language in communication
  • Consider how the messages we learnt when growing up can affect our behaviour 
  • Identify how to respond to criticism

Course Programme

  • Welcomes and Housekeeping
  • Review of Day 1
  • Group Agreement
  • Participant Updates 
  • Thoughts and Feelings
  • Body Language & Comfort Zones
  • Making a Request & Body Language  
  • Internalised Conditioning 
  • Refusing requests
  • Giving Feedback & Constructive Criticism
  • Listening & responding to criticism & feedback

Day 3 - Training

(Delivered about 3-4 weeks after Day 2)
Day 3 of this workshop is designed to build on the learning from Day 1 and Day 2 along with any subsequent individual practice participants have undertaken.  At the end of the day, participants should be more confident in their understanding and practice of the assertive journey and have all the tools and information they need to go out and put it in to practice.      

Course Objectives

  • Establish the difference between being aggressive or being assertive
  • Explore how to confront people / issues assertively
  • Consider how to disclose personal information 
  • Identify how to give and receive compliments

Course Programme

  • Welcomes and Housekeeping
  • Review of Day 1 &  2
  • Group Agreement
  • Participant Updates 
  • Thoughts and Feelings
  • Anger & Assertiveness
  • Assertive Confrontation
  • Assertive Versus Aggressive  

Course Duration
3 x 6.25 hours (i.e. 10am to 4:15 pm)
Including breaks and 40 minutes for lunch

This course is suitable for

  • In-house 'face to face' training
  • On-line training 'Live' (using Zoom)
  • Webinar sessions

Webinar (on-line seminar)

Taking the main topics from our training day, allowing participants to focus on a specific area only.  Each session is delivered ‘live’ on-line using Zoom for approx 60 - 80 minutes (topic plus Q&A), dependent on participant interaction.  

Webinar  Topic

Developing a 'Volunteering Culture'

Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation (a person-centred approach) from the point of initial volunteer interest, to recruitment and ongoing management 

Legal status of volunteers

This Webinar identifies how volunteers fit into a charitable organisation from a legal perspective, what ‘Rights’ they have and how the Charity can reduce their potential risks of legal action by a volunteer

Managing common volunteer issues

This Webinar will initially discuss elements of good practice before identifying various common management issues (scenarios).  Participants are welcome raise issues of their own to find a management solution

Personal 3a
Personal 3b

Course Fees

Type of organisation
half day
full day
charitable/not for profit
other organisations
Cost includes:  
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.  
NB:  Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel.  Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
I was told on day one that this course could change my life.  It has done, both personally and professionally. 

- Shop Manager 

Very worthwhile and enriching course.  I'll definitely use the content to change certain elements of the way we work and to reinforce some of my future plans
            - Charity Manager
Came away from the training with such a positive experience.  I just hope I can implement what I have learnt into our organisation 
           - Charity Manager
 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail 

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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