Train (43) (cropped)

OUR COURSES

Our courses are designed to develop skills, knowledge and confidence through being interactive, practical and fun whilst reinforcing good practice.  Our training is relaxed yet focused and backed up with high-quality training materials and course evaluation 

Courses


Our courses are designed to involve participants, develop skills, deliver knowledge and build confidence whilst reinforcing good practice.  They can be tailored to include 'inhouse' messages and  culture, linking to your organisation's policies and procedures.  They are based on a maximum of 16 participants to help ensure better learning outcomes.  Some courses (i.e. First Aid) may set a lower maximum number for practical reasons.  Small group or one-to-one coaching is also available.  

Larger groups can be accommodated, by special arrangement.

Other Services

In addition to training, our services include:
    -   Speaking at conferences
    -   Small presentations
    -   Consultancy
    -   Conference planning
    -   Mentoring
    -   Events
    -   Team building

Current Prospectus

Volunteering


VOL 2a

Volunteer Management

This one-day course explores how to manage and reduce turnover of volunteers which can be time consuming, and costly.  The course is primarily designed for those with responsibility for managing or co-ordinating volunteers.
VOL 3a

Introduction to Managing Volunteers

This half-day training is a 'cut down' version of our one-day volunteer management course and should be seen as an introduction only, exploring some of the basics.  It is primarily designed for those who are new to managing or co-ordinating volunteers.
VOL 4a

Volunteer Recruitment

This one-day course identifies the key principles of attracting and recruiting appropriate volunteers.  The course covers all types of volunteer recruitment from long-term regular committed volunteering, to one-off events.
VOL 5a

Volunteer Induction

This one-day course explores the basic principles of how to run a good volunteer induction programme and is tailored towards those with specific responsibility for inducting volunteers into their organisation.
VOL 6a

Volunteer Retention

This half-day course explores how to retain volunteers and reduce turnover which can be time consuming, and costly.  The course is primarily designed for those with responsibility for managing or co-ordinating volunteers.
VOL 7a

Volunteering and the Law

The legal aspects of working with volunteers is wide ranging and relatively complex.  A lack of relevant knowledge can lead to simple mistakes being made which could have significant consequences for your organisation.  This course helps you to review certain aspects of volunteering in order to reduce your potential risks.  We run this as a 1 day course (Day 1 only), or 1.5 day course (Day 1 & 2) depending on your needs.
VOL 8a

Volunteer Befriending

Our Volunteer Befriender Training has been designed for a Home from Hospice Service or Befriending Scheme.  The training consists of 4 three-hour sessions, which can be run over 2 days or 4 half-day periods. The training can be adapted to reflect your individual service.  
VOL 9a

Charity Trustee Training

This one-day course is designed for those thinking about becoming a trustee and for new or existing trustees who could benefit from some formal training around their roles, particularly identifying trustee responsibilities and liabilities. 

Charity Retail


RETAIL_2a

Managing Shop Volunteers

This one-day course explores how to manage shop volunteers and associated issues within a trading environment, which can be time consuming, and costly.  It is designed to cover key elements of volunteer management (including retention) and is for those who manage, supervise or co-ordinate volunteers.
Retail 3a

Recruiting Shop Volunteers

This one-day course identifies the key elements of how to attract and recruit appropriate volunteers, especially mid to long-term regular committed volunteers.
Retail 4b

Customer Service

This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival
Retail 5a

Lone Working (Personal Safety)

This half-day course supports participants in developing, maintaining or reviewing lone working (personal safety) procedures and practices in their work environment.  This is achieved by highlighting personal and Organisational responsibilities, as detailed under relevant legislation, and by raising their awareness of the issues surrounding lone working including potential risks associated with their individual job role. 
Retail 6a

Food Hygiene

This half-day course explores practical ways of maintaining good food hygiene and safety for those working in a food environment, or for charities and voluntary organisations who provide food to the public, their clients, staff and volunteers.
Retail 7a

Fire Safety

This half-day course looking at fire safety explores what to do in the event of a fire.  The course is designed to give more of a general overview linking into your fire safety policy / procedures and is aimed at all staff, particularly new employees / volunteers in the workplace.  This is not fire extinguisher training.
Retail 8a

Manual Handling (Objects)

This course aims to raise the levels of good practice in manual handling to reduce potential risks of back injuries and accidents.  It is designed for staff, volunteers, supervisors and managers working in charity retail.

Safeguarding & Safety


Safe 2a

Child Protection (what to do if?)

This half-day course aims to raise awareness of child protection and the issues surrounding abuse and its effects on children.  It is designed for those who need to have a greater understanding of this difficult subject and for staff / volunteers working in a care environment.
Safe 3a

Adults at Risk (Safeguarding)

This half-day course aims to raise the awareness of abuse and its effects on adults at risk (safeguarding).  It is designed for those who need to have a greater understanding of this difficult subject and for staff / volunteers working in a care environment.
Safe 4a

Lone Working (Personal Safety)

This half-day course supports participants in developing, maintaining or reviewing lone working (personal safety) procedures and practices in their work environment.  This is achieved by highlighting personal and Organisational responsibilities, as detailed under relevant legislation, and by raising their awareness of the issues surrounding lone working including potential risks associated with their individual job role. 
Safe 5a

Food Hygiene

This half-day course explores practical ways of maintaining good food hygiene and safety for those working in a food environment, or for charities and voluntary organisations who provide food to the public, their clients, staff and volunteers.
Safe 6a

Fire Safety

This half-day course looking at fire safety explores what to do in the event of a fire.  The course is designed to give more of a general overview linking into your fire safety policy / procedures and is aimed at all staff, particularly new employees / volunteers in the workplace.  This is not fire extinguisher training.
Safe 7a

Emergency First Aid

This course explores through discussion and practical exercises, emergency first aid for those working in charities, voluntary organisations and care environments.
Safe 8a

Manual Handling (Objects & People)

We run three types of manual handling courses covering moving & handling of objects or moving of objects and people (beginners or refresher).  All three courses aim to raise the level of good practice in manual handling to reduce potential risks of back injuries and accidents.  They are designed for staff, volunteers, supervisors and managers working in charitable, voluntary, statutory or care organisations.  

Personal Development


Personal 2a

Assertiveness Introduction (1 Day)

This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only.  The course allows participants to identify specific areas in life they would like to change.  At the end of the training, participants should not consider themselves as assertive, but they will leave with some tools and techniques to start their journey.  Some people find this training difficult as it challenges the areas they find hard to confront.
Personal 3a

Assertiveness (3 Day)

This 3 day course is practice based and spread over a number of weeks (allowing participants to identify specific areas in life they would like to change and then trying out assertive tools and techniques to effect that change).  Some people find this training difficult as it challenges the areas they find hard to confront where others find it life changing.

Personal 4a

Communication (Delivering the Mission)

This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement.  This course is suitable for staff, managers, trustees and volunteers.
Personal 5a

Customer Service

This one-day course explores key elements of customer service and its importance to the overall customer experience and to the organisation in respect of its reputation, wider community benefit and long-term survival.
Personal 6a

Mental Health (in the Workplace)

This one-day course is designed as an introduction to mental health to enable participants to understand and recognise common issues and their effects in the workplace.  It is designed for management, staff or volunteers, as it demonstrates how to promote a better understanding for a healthy, non-discriminatory working environment, alleviating unnecessary related stress for all concerned. 

While mental health problems are common, most are mild, tend to be short-term and are normally treated successfully. Mental health is about how we think, feel and behave.  Anxiety and depression are the most common.  These are often a reaction to a difficult life event, such as bereavement, but they can also be caused by work-related issues. 
Personal 7a

Dealing with Difficult People

This one-day course explores key elements of how to deal with difficult people and situations in the work place.  It explores how to manage tricky situations with 'customers', colleagues and volunteers with practical tips and tools.
Personal 8a

Conflict Management

This one-day course explores key elements of conflict and how to help manage it.  It is designed for management, staff or volunteers as it demonstrates how to manage emotions in difficult situations.  By doing this we can help influence or negotiate change, which can have a positive effect on others, thus reducing time and resource for your organisation in sorting out various issues.    
Personal 9a

Collaborative Leadership

This one-day course explores various skills and attributes needed to be an effective collaborative leader through a positive approached in influencing staff and volunteers whilst maintaining organisational requirements and mission.  
Personal 10a

Leadership Skills

This two-day course explores the attributes, skills and abilities needed to be an effective team leader, who values staff and volunteers whilst maintaining organisational requirements and mission.  

Other Services


Other 2a

Presentations / Public Speaking

We are happy to discuss with you any requirements you may have, to see how we may be able to help.  
Personal 10a

Consultancy

We are happy to discuss with you any requirements you may have, to see how we may be able to help.  We have assisted a number of charities in a variety of ways, some of which are listed below.
Other 4a

Team Building / Team Events

We are happy to discuss with you any requirements you may have, to see how we may be able to help.  We have assisted a number of charities in a variety of ways, some of which are listed below.
Other 5a

Conferences (Planning and delivery)

We are happy to discuss with you any requirements you may have, to see how we may be able to help.  

Really nice participant pack.  Relaxed warm learning environment.  Trainer clearly knowledgeable

- Course Participant

Felt it was put across & presented in a way that was easy to understand & be able to implement

- Course Participant

I thought Matthew was a brilliant trainer with full and informative knowledge of the course he was teaching.  Fab day and I learnt a lot about myself 

            - Course Participant

 Fantastic.  Really enjoyed the course and would like to work with you regarding our manager's training

- Head of Retail, (National Charity) 

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries or potential bookings, do please call us: 07866 284781

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