Volunteer Befriending

Our Volunteer Befriender Training has been designed for a Home from Hospice Service or Befriending Scheme.  The training consists of 4 three-hour sessions, which can be run over 2 days or 4 half-day periods. The training can be adapted to reflect your individual service.  

Session 1 

  • Welcomes & Introductions
  • Group Agreement
  • Hopes & Anxieties                        
  • Befriending: Definition - What is it?
  • Self-awareness (understanding yourself)
  • Attributes and personal qualities 
  • Case Studies 1
  • Communication: Active listening - Questioning styles

Session 2

  • Case Studies 2
  • Befriending Relationship: 
           Development of a Helping Relationship
           Building Rapport
  • Preparing for the first meeting
  • Referrals & Signposting

Session 3

  • Safeguarding (adults at risk)
  • Lone Working
  • Monitoring/ tracking process of befriending activity
  • Organisation information - policies and procedures

Session 4

  • Boundaries
  • Confidentiality 
  • Equality & Cultural Identity
  • Spirituality
  • Training Evaluation
  • What Next?

Course Duration

2 Days Up to 6.25 hours per day (i.e. 10am to 4:15 pm)
Including breaks and 45 minutes for lunch
4 Half days up to 3 hours per session (i.e. 10am to 1pm) 
Including a 15 minute break 

This course is suitable for

  • In-house 'face to face' training only
Events (84) (cropped)
VOL 5b

Course Fees




Training costs include:  
Course delivery, training materials, handouts, evaluations and certificates up to 14 participants

Travel & Overnight costs
Travel costs may apply for any booking over 80 miles charged at 45p per mile or actual costs of alternative methods of travel.  Overnight costs are based on individual hotel bookings and reasonable subsistence costs dependent on location conditions, applicable at the time.
It makes such a difference being trained by someone who is knowledgeable, interesting and enthusiastic

- Volunteer Manager

Interesting and valuable approach, great tone to ensure importance is received and understood with clear and concise language plus good energy

          - Area Manager

Your training programme has changed the way we work with volunteers throughout our organisation and it's really working for us 

 - Chief Executive (Hospice)

I thought Matthew was a brilliant trainer with full and informative knowledge of the course he was teaching.  Fab day and I learnt a lot about myself 

            - Course Participant

Able to bring knowledge and experience to discussions encouraging group engagement.  Covered lots of content.
 - Volunteer Mananger
Found it very useful and thought provoking.  Good to consider a range of challenges and demands on volunteer managers across the sector.

           - Volunteer Manager

Our trainers come from a variety of backgrounds, therefore we can facilitate courses beyond our current prospectus.

For all enquiries, do please call us on:  01483 564099 or 07866 284781

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