Conflict Management
This one-day course explores key elements of conflict and how to help manage it. It is designed for management, staff or volunteers as it demonstrates how to manage emotions in difficult situations. By doing this we can help influence or negotiate change, which can have a positive effect on others, thus reducing time and resource for your organisation in sorting out various issues.
Course Aims
- Identify the signs of conflict and escalation
- Build confidence to take effective action
- Establish principles of de-escalation
- Develop practical skills applicable to the workplace
Course Objectives
- Establish what conflict is and how it evolves
- Identify the three main behaviour types and their effects on other people
- Explore how to manage your own emotions and build rapport with others
- Discuss ways to negotiate and create a win/win situation
Course Programme
- Introductions and housekeeping
- Conflict Management
What is conflict
How conflict evolves and what causes it
Negative and positive conflict
Conflict Life Cycle - Understanding challenging behaviour
- Managing your emotions and building rapport
- Resolving conflict and negotiating
How to overcome conflict
Interest based relationship (IBR)
Negotiating
Win / Win
Course Duration
Up to 6.25 hours (i.e. 10am to 4:15 pm) including breaks and 45 minutes for lunch
This course is suitable for
- In-house 'face to face' training
- On-line training 'Live' (using Zoom)
- Webinar sessions
Webinar (on-line seminar)
Taking the main topics from our training day, allowing participants to focus on a specific area only. Each session is delivered ‘live’ on-line using Zoom for approx 60 - 80 minutes (topic plus Q&A), dependent on participant interaction.
Webinar Topic |
Developing a 'Volunteering Culture' Participants will explore the significance of establishing a ‘Volunteering Culture’ within their organisation (a person-centred approach) from the point of initial volunteer interest, to recruitment and ongoing management Legal status of volunteers This Webinar identifies how volunteers fit into a charitable organisation from a legal perspective, what ‘Rights’ they have and how the Charity can reduce their potential risks of legal action by a volunteer Managing common volunteer issues This Webinar will initially discuss elements of good practice before identifying various common management issues (scenarios). Participants are welcome raise issues of their own to find a management solution |
Course Fees
Type of organisation
half day
full day
charitable/not for profit
-
£700
other organisations
-
£860
Cost includes:
Course delivery, training materials, handouts, evaluations and certificates for up to 16 participants.
NB: Additional travel costs may apply for any booking over 80 miles and may be invoiced separately, charged at 45p per mile for car use and / or actual costs of alternative methods of travel. Accommodation costs will be based on individual hotel bookings and will include reasonable subsistence costs dependent on location conditions, applicable at the time.
